Learning Outcome

Assessment Criteria

Introduction - Importance of communication in the adult social care setting.

• Identify reasons why people communicate

• Explain how effective communication affects all aspects of working in adult social care settings

• Explain why it is important to observe an individual's reactions when communicating with them

Individual’s communication and language needs

• Explain why it is important to find out an individual's communication and language needs • Identify what compassionate communication is and how it can be applied

• Describe a range of communication methods

Barriers to communication

• Identify barriers to communication

• Describe ways to reduce barriers to communication

• Describe ways to check that communication has been understood

• Identify sources of information and support or services to enable more effective communication

Confidentiality

• Define the term 'confidentiality'

• Describe ways to maintain confidentiality in day to day communication

• Describe situations where information normally considered to be confidential might need to be shared with agreed others

• Explain how and when to seek advice about confidentiality