Citizens Advice Powys – Debt Advice Support Officer

Salary: £26,965 pro-rata FTE  – Generous holiday entitlement – 6% Employers Stakeholder Pension

Hours: 30 hours per week

Location: Office Based – Newtown, Powys

We have an exciting opportunity to join our established team. You will be part of a small team committed to supporting clients to achieve the best outcomes we can for them. The post holders will be supported to develop in-depth knowledge to support the specialist debt team to progress client cases. We will provide a package of training to fully equip you within the role.

The successful applicant will have proven administrative and organisational skills with a positive and empathetic approach, a desire to learn, with excellent IT skills and strong communication skills. You will need to have the ability to work on your own initiative within a team. This role would suit someone who is passionate about achieving the best outcomes for clients and is committed to reducing the impact of the cost of living crisis.

For an application pack please email manager@powyslca.org

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. You should not send an application form to national Citizens Advice.

Please note CV’s are not accepted.

Closing Date: Monday 31st August 2026 at 5pm

Interview (in person) date: Wednesday 16th September 2026 at Ladywell House, Newtown