What is the Community Connector service?


The Service helps people in Powys (aged 18+) and their families or carers, to access community-level services and activities that will help them maintain independent lives and which help prevent their circumstances deteriorating to a point where they might need higher level health or social care services.


The service can also help support people when they return to home from hospital by helping other Third Sector services, such as Red Cross, identify additional local services that may be needed.


How have we been doing?     

 Find out HERE

What does the Service do?

  • Coordinates 13 Locality Networks,  building effective partnerships and working relationships with community groups, 3rd sector organisations and statutory services to have a clear understanding of local community strengths, resources, connections, identifying gaps and opportunities. The locality networks feeds information into the Community Support & Response Group in order to direct strategic planning and support.
  • Handles referrals or requests from organisations or individuals seeking to obtain support from local community and voluntary organisations for people who may be in need of services such as befriending, shopping, advocacy, home adaptation, community transport, or support with specific health related concerns such as Dementia.
  • Works with the individuals referred to it to identify their requirements and then supports them to access the community services or activities that they feel are right for them and seeks to provide this information on first contact with the individual using a "right first time" approach.
  • Participates in local GP surgeries; brokering access to Third Sector support for frail/elderly patients across the whole of Powys as part of the Powys Teaching Health Board's (PtHB) 'Virtual Wards' service model.
  • Works within the multi-disciplinary teams in community hospital settings, providing support and guidance for local teams on what services are available locally which may assist people in getting out of hospital more quickly.
  • Helps identify areas of unmet need or gaps in service provision; evidence which is then used to help inform the planning of public sector and Third Sector services

Where does the Service operate?

The Community Connector Health and Well-Being Coordination Service covers the whole of Powys.

Community Connectors and Localities

Community Area

Community Connector

Usual Office Base 


Mathew Bailey

Neuadd Brycheiniog - Brecon

Builth Wells & Llanwrtyd Wells

Lynda Rogers

Glan Irfon - Builth Wells


Clare Sutton

Crickhowell GP Surgery

Knighton & Presteigne

Hayley Lloyd

Knighton Community Centre

Hay on Wye & Talgarth

Helen Quinlan

Bronllys Hospital & Hay GP Surgery

Llandrindod Wells & Rhayader 

Ali Thomas

PAVO Offices - Llandrindod

Llanfyllin, Tanat, Cain & Vyrnwy Valleys

Bobbie Bowden

The Cross Keys

Newtown & Llanidloes

Newtown & Montgomery

Claire Powell

Ceri Williams

PAVO Offices - Newtown

PAVO Offices - Newtown

Welshpool,  Llanfair Cereinion

Pauline Chapman-Young

PAVO Offices - Newtown

Machynlleth & Bro Ddyfi

Sioned Pritchard

Care Centre - Machynlleth


Llian Cornish

Ystradgynlais Community Hospital

Powys - Lead Officer

Claire McNiffe

PAVO Office - Llandrindod

Powys - Duty Officers

All team


Powys - Improving Cancer JourneyPenny TannerPAVO Officer - Newtown

How can I access the Service?

You can make a referral to the service through any of the following:​​​​​

  • Calling our Duty Officer, Community Connector Service on 01597 828649: 10am - 4pm Monday to Friday
  • Email community.connectors(at)pavo.org.uk  9am - 5pm Monday to Friday
  • Health and Social Care Professionals can refer via WCCIS or via the ASSIST (Adult Social Service Information Support Team) 
  • Contacting your locally based Community Connector

Community Connectors - Annual Reports

What have we been doing, and how well have we been doing it? Click below fo find out!

2022 - 2023

2021 - 2022

2020 - 2021

2019 - 2020


How can I find out more?

If you have any queries about the Community Connector Service please contact Lead Officer Claire McNiffe (PAVO)

Where to find us

Llandrindod Wells Office

Unit 30
Ddole Road Industrial Estate
Llandrindod Wells

01597 822 191

Newtown Office

Plas Dolerw
Milford Road
SY16 2EH

01686 626 220

Get in touch


Trusted Charity