What is the Community Connector Service?

The Service helps people in Powys (aged 18+) and their families or carers, to access community-level services and activities that will help them maintain independent lives and which help prevent their circumstances deteriorating to a point where they might need higher level health or social care services.

The service can also help support people when they return to home from hospital by helping other Third Sector services, such as Red Cross, identify additional local services that may be needed.

What does the Service do?

The Service:

  • Handles referrals or requests from organisations or individuals seeking to obtain support from local community and voluntary organisations for people who may be in need of services such as befriending, shopping, advocacy, home adaptation, community transport, or support with specific health related concerns such as Dementia.
  • Works with the individuals referred to it to identify their requirements and then supports them to access the community services or activities that they feel are right for them and seeks to provide this information on first contact with the individual using a "right first time" approach.
  • Participates in local GP surgeries; brokering access to Third Sector support for frail/elderly patients across the whole of Powys as part of the Powys Teaching Health Board's (PtHB) 'Virtual Wards' service model.
  • Works within the multi-disciplinary teams in community hospital settings, providing support and guidance for local teams on what services are available locally which may assist people in getting out of hospital more quickly.
  • Helps identify areas of unmet need or gaps in service provision; evidence which is then used to help inform the planning of public sector and Third Sector services

Where does the service operate?

The Community Health and Well-Being Coordination Service covers the whole of Powys. However, not all areas of Powys currently have a Community Connector based in them. Referrals or enquiries for people in those community areas without a local Community Connector are handled by Community Connectors operating via Powys People Direct.

The community areas currently being covered by locally based Community Connectors are:

Community Area

Community Connector

Office Base


Sharon Pritchard

Neuadd Brycheiniog - Brecon

Bro Ddyfi

Sioned Pritchard

Care Centre, Machynlleth

Builth Wells and Llanwrtyd Wells

Lynda Rogers

Glan Irfon - Builth Wells


Clare Sutton

To be Confirmed

East Radnor (Knighton/Presteigne)

David Coffey

Knighton Community Centre

Hay on Wye and Talgarth

Annabel Judson

Bronllys Hospital & Hay GP Surgery

Llandrindod Wells and Rhayader

Lucy Taylor

PAVO Offices, Llandrindod Wells

Llanfyllin and Llanfair Caereirion

Sheela Hughes

Llanfyllin Youth & Community Centre

Newtown and Llanidloes

Jessica Perkins

PAVO Offices - Newtown

Newtown and Montgomery

Diane Jones

PAVO Offices - Newtown


Rebecca Henderson

Welshpool Hospital


Sally Richards

Ystradgynlais Community Hospital

ASSIST / Duty Connector

Mathew Bailey

County Hall, Llandrindod

How can I access the service?

You can make a referral to the Service through any of the following:

  • Powys People Direct on 01597 827666 (more details)
  • Community Health and Well-Being Coordination Service 01597 828649 or community.connectors@pavo.org.uk
  • Contacting your locally based Community Connector

What have we been doing?

How can I find out more?

If you have any queries about the Community Connector Service please contact Clair Powell (PAVO)

Where to find us

Llandrindod Wells Office

Unit 30
Ddole Road Industrial Estate
Llandrindod Wells

01597 822 191

Newtown Office

Plas Dolerw
Milford Road
SY16 2EH

01686 626 220

Get in touch


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