Welsh Ambulance Service Trust Review of Patient Safety, Privacy, Dignity and Experience whilst Waiting in Ambulances during Delayed Handover

Healthcare Inspectorate Wales (HIW) is undertaking a local review of the Welsh Ambulance Service Trust, and will consider the impact of ambulance waits outside Emergency Departments, on patient safety, privacy, dignity and overall experience during the COVID-19 pandemic.

As part of the review, they are interested in people’s experiences of using the Welsh Ambulance Service. If you, someone you care for, or a family member have had an unplanned journey to hospital in an ambulance within the last year, please complete their patientsurvey. 

The survey can also be printed and returned to Healthcare Inspectorate Wales (HIW) at:

Inspection Team Freepost RTGG-UCZG-ZCSS

Healthcare Inspectorate Wales,

Welsh Government,

Rhydycar Business Park,

Merthyr Tydfil,

CF48 1UZ

Alternatively you may complete the survey by phone, by calling 0300 062 8163. Please feel free to share this survey to others, and also engage with us on social mediato help us make a difference.

All the detail can be found on the Healthcare Inspectorate Wales Website HERE

https://content.govdelivery.com/accounts/UKWALES_HIW/bulletins/2cdccee

To contact the Welsh Ambulance Service Patient Experience and Community Involvement Team:

Patient Experience & Community Involvement Team (PECI)

Telephone: 01792 311773

Email: Peci.team(at)wales.nhs.uk

Visit the Get Involved page on our website www.ambulance.nhs.uk

Twitter: @WelshAmbPIH