One consequence of the coronavirus pandemic has been that many more people have needed or chosen to access public services online, and this has already driven the transformation of some digital services.
An example of this has seen Neath Port Talbot Council working with Blaenau Gwent and Torfaen Councils, and supported by the Centre for Digital Public Services, on a project to improve people’s experience of accessing adult social care services online. First-hand insights from users and social care staff are being used to develop better digital services including improvements to the referral process.
