Older people’s access to GP services is a longstanding issue and recent research I have undertaken has found that over 40% of older people were less likely to try to get a GP appointment or contact an out of hours GP service because of reported pressures on the NHS.
The shift to providing some services digitally, such as online booking and telephone-based services has been helpful for some but has created barriers for others, particularly those who are isolated with no-one nearby who could help them.
To learn more about the kinds of issues and challenges facing older people when accessing GP services, I am inviting older people to share their experiences with me and I have produced a simple survey to capture this information.
The survey will run until the end of November 2023.
It can be completed by using the links above OR by downloading and completing the attached word document which can be sent to ask(at)olderpeople.wales by email or returned by hard copy to:
FREEPOST RTHR-HYZC-RRAX
Older People's Commissioner for Wales
Cambrian Buildings
Mount Stuart Square
Cardiff
CF10 5FL
If you would like to receive a hard copy by post, please contact us on 03442 640 670 or ask(at)olderpeople.wales
