The Putting Things Right process intends to:
- place patients at the heart of the process
- improve the focus on compassionate, patient-centred communication
- improve the Putting Things Right process to be more inclusive
- include an escalation process for urgent concerns of deliberate abuse or harm
- provide answers after someone dies
- refresh the arrangements to provide free legal advice and medical expert reports
You can read the current legislation that governs the Putting Things Right process and published guidance on handling concerns for staff working for the NHS.
Find out more and respond here.
