Legal information

The PAVO website is maintained for your personal use and viewing.

Access and use by you of this site constitutes acceptance by you of these terms and conditions that take effect from the date of your first use.

Content disclaimer

All information is provided as part of the service we offer at this website. However, PAVO cannot accept any liability for its accuracy or content. You rely on this information at your own risk.

Welsh Language statement

PAVO has adopted the principle that in the conduct of its public business it will aspire to treat the English and Welsh languages on a basis of equality.

PAVO will aim to ensure that the core text of this website is available in English and Welsh.

Page Linking policy

Linking to the PAVO web site:

  • you are welcome to link directly to our PAVO site pages
  • the pages must open fully in the user’s browser
  • the pages must not open within any frame or subpage of an external site
  • you must not link to individual content on the pages of this site
  • if there is specific content you would like to host on your own site please contact us to discuss the matter.

Linking from the PAVO web site:

  • PAVO is not responsible for the content or reliability of external websites and we have no control over the availability of external links
  • use of external links should not be taken as an endorsement of any kind.

Privacy statement

This privacy statement sets out how PAVO uses and protects any information that you provide when you use this website.

PAVO is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, then be assured that it will only be used in accordance with this privacy statement.

PAVO may update the statement follow best practice. You should check this page from time to time to ensure that you are happy with any changes. This statement is effective from April 2017.

We collect the following information when you visit our website at

  • information regarding which pages are accessed and when
  • information volunteered by you, such as your responses to surveys and information you provide by filling in forms on our sites, posting material or requesting services or information from us
  • your preferred means of communication and personal information offered by you when you contact us such as your email address, phone number etc.

We use information about you to understand your needs and provide you with a better service. Specifically, to:

  • help us understand more about our site and how to improve it
  • help us communicate with you about subjects that may be of interest to you (including our services, activities and fund-raising), either electronically or otherwise
  • allow you to participate in interactive features on our site, when you choose to do so.

Your information and third parties

We offer volunteer user registration to make it as easy as possible for you to apply online for volunteering opportunities. When you register your interest in volunteering, your contact details (name, address, phone number and email) and information on skills may be sent to the organisation hosting the opportunity to take your application forward. Please note that when these contact details are sent to an organisation hosting an opportunity, you will be contacted directly by the organisation in question.

Otherwise, your information will never be passed on to a third party without your permission unless we are legally obliged to do so.

PAVO’s use of your information

We will retain your information ourselves only for as long as necessary. The retention of your information allows us to provide an ongoing service to you as a volunteer and to evaluate the effectiveness of our service.

We ask for information about gender and date of birth to help us with equal opportunities monitoring and, where appropriate and objectively justifiable, to identify suitable age or gender specific opportunities. By choosing to submit this information you consent to the processing of this information by PAVO. Information you provide is also collated to help us to demonstrate our impact to funders and develop our service to further meet users' needs.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. PAVO is a registered data controller with the Information Commissioner's Office and complies with all relevant provisions of the Data Protection Acts 1988 and 2003.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information that we hold about you, under the Data Protection Act 1988. A fee of £10 is payable to meet our costs in providing you with these details.

If you would like a copy of the information held on you please write to The Data Controller, PAVO, Plas Dolerw, Milford Road, Newtown, Powys, SY16 2EH. If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us at as soon as possible. We will promptly correct any information found to be incorrect.

Privacy notice - Adults Integrated Assessment

If you have been referred to the Older People's Integrated Team by our Community Health and Wellbeing Coordination Service please read this notice, which tells you when and how PAVO will share your information with the team.

Joint Privacy Notice - Adults Integrated Assessment

We are an integrated health and social care team. The team aims to improve access and continuity of care and support offered to residents by providing services in their own home or closer to where they live their daily lives. The team will facilitate closer working relationships between GP’s, Hospitals, Local Authority services and Voluntary organisations.  Therefore, as part of this Service, you may require support from a number of different organisations e.g. health, social services, voluntary organisations, etc. If so, there may be a need to share some information about you so that everyone involved in your care and support can work together for your benefit.

How your information may be used Information about you will only be used or passed on to others involved with your care and support, if they need it. Whenever your information is used for your care and support, it will be handled in the strictest confidence. Organisations involved with us will:

  • Not normally disclose your personal information without your consent, unless it is in your best interests or required by law
  • ensure that only the minimum amount of information needed will be passed on
  • ensure that anyone receiving information about you is under an obligation to keep it confidential and to only use the information for the specified purpose
  • ensure that information sharing agreements between organisations will control the way your information is shared
  • have secure systems in place to help prevent unauthorised access to patient information held on its computers.

If you ask us not to share information about you with another person or organisation we will respect your wishes unless there are exceptional circumstances. Not sharing some information may mean that we have to alter the level of care and support we provide to you, but this will be explained. The final decision will normally rest with you.  There are exceptional circumstances where information about you will be shared even if you do not give us permission to do so. These are where information is shared for legal reasons or in the public interest.

Circumstances where information may be shared without your permission include where:

  • it is required by law, for example the notification of births, deaths and some infectious diseases;
  • a court order has been issued requesting the information
  • there is a serious risk of harm to you or other individuals
  • a child is believed to be at risk of harm (Children Act 1989)
  • information is required for the prevention, detection or prosecution of a serious crime
  • information you have supplied to us is about a serious crime that has been committed
  • information you have supplied to us is about suspected terrorism (Antiterrorism, Crime and Security Act 2001 and Terrorism Act 2000)
  • the disclosure is necessary in any legal proceedings.

Your information will also be used to help manage the service. This may include:

  • reviewing the care and support given to individuals to make sure it is of the highest possible standard
  • making sure services are planned to meet individual needs in the future
  • investigating complaints, legal claims or important incidents
  • ensuring that money is used to pay for the services it provides
  • checking and reporting on how effective the service has been
  • making sure the service gives value for money.

The rules we will follow when using and sharing your personal information: Your personal information will only be used in accordance with Data Protection Act 1998, which provides organisations who handle personal information with a set of 'rules' that they must follow. 

By following these 'rules' we will ensure that your personal information is:

  • accurate
  • kept for no longer than is absolutely necessary and used fairly and lawfully
  • held safe and securely
  • only shared with other agencies where we have your permission to do, or where we are required to do so by law
  • when sharing your personal information we will only share the minimum amount necessary and with agencies and staff who have a genuine need to access it. 

Accessing your information

The Data Protection Act 1998 gives you the right to either look at or receive a copy of any records containing your personal information (whether on computer or written). You should note that a charge will usually apply (up to a maximum of £50 if the request is for a copy health record). Once your request has been checked you will be told of any charges which may apply.

Your information will be provided to you within 40 calendar days, after your fee and relevant authority and identification has been received. Under the law here may be some rare circumstances when the information you have requested cannot be provided to you.

If you wish to access your information held by one of the organisations involved with us, please send the request directly to the organisation concerned.

Powys Teaching Health Board Information Compliance Team

Bronllys Hospital
Spa Road East

Powys County Council Information Governance Team

County Hall
Llandrindod Wells

PAVO Senior Officer Internal Services

Plas Dolerw
Milford Road
SY16 2EH

Where to find us

Llandrindod Wells Office

Unit 30
Ddole Road Industrial Estate
Llandrindod Wells

01597 822 191

Newtown Office

Plas Dolerw
Milford Road
SY16 2EH

01686 626 220

Get in touch

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