This half-day foundation level training is relevant to all staff who manage complaints, from the very informal at ward or departmental level, whether this be from patients or staff members, to formal complaints through the 'Putting Things Right' process.

13 November 2019 at Royal Welsh Showground, Llanelwedd, Builth Wells

14 January 2020 at Bronllys

19 February 2020 at Royal Welsh Showground, Llanelwedd, Builth Wells

18 March 2020 at Ystrad Day Hospital

Prompt start 12.30 to 16.00 hrs

Booking essential

(N.B. if you are late you will not be able to take part!)

To watch a video and see more information follow the link; http://www.sageandthymetraining.org.uk/about   

Evaluations from the first session in February, almost without exception, said the course was good or very good and identified several key points that they could use in their everyday practice to improve communication and bring difficult discussions to a satisfactory conclusion.

Be one of the first to lead the way -

To book a place please contact:

For PAVO / Independent Care Home Staff: Online booking form

(Or alternatively email ruth.middleton(at)pavo.org.uk )

Health Board Staff: Sally.Stephens@wales.nhs.uk