The service will be a drop off model, with hearing-aids being left with a member of their team outside the location, and then repaired inside. People will be then asked to wait in their vehicles or return at a specified time.
The adapted service will start in Llandrindod Wells on the 14th December and subsequently every 2nd Monday of the month at the Rock Spa from 10-1pm.
Additional services are planned in Brecon and Newtown -
More information will be published when these locations are confirmed.To keep staff, volunteers and NHS hearing-aid users safe, the charity has introduced some changes to support sessions:
- Hearing-aids must be placed in a labelled envelope with a name, issue and contact details for return.
- A member of the RNID team will collect the envelope from the client’s vehicle, or if they arrive on foot, will be instructed to ‘drop off’ their hearing outside the venue.
- Clients will be asked to wear masks when handing over their aid.
- Clients can either wait in their vehicle or return later to pick up their hearing aids. They will not be allowed to wait inside the premises.
- Hearing-aids can be dropped off by friends or family on behalf of a user.
In addition to the new distanced sessions, RNID continues to support NHS hearing aid users over the phone and by email. For more information:
- Call Rachael Beech on 07552165800 or email Rachael.beech(at)rnid.org.uk
Or contact the RNID Information Line:
- Call 0808 808 0123
- Email information(at)rnid.org.uk
- Text message 0780 000 0360
- Relay UK 18001 then 0808 808 0123
- Textphone 0808 808 9000
