Citizens Advice Powys – A big “Thank you” to all our volunteers

Citizens Advice Powys staff and volunteers have been working from home since March 2020, continuing to provide a much needed advice service to people across Powys.

Citizens Advice Powys – A big “Thank you” to all our volunteers

 
Citizens Advice Powys staff and volunteers have been working from home since March 2020, continuing to provide a much needed advice service to people across Powys.

Since 1st April 2020 our volunteers have been working remotely and have assisted us to deal with over 3,000 client calls.

A telephone volunteer assessor said “We have been getting lots of calls about employment issues and worries about redundancy. People are worried about their finances and how they’re going to manage.”

Newly appointed Chief Officer for Citizens Advice Powys, Yasmin Bell “I can’t thank our volunteers enough for their continued commitment and hard work. We are very proud of our highly skilled team and the crucial part they play in providing access to our advice team”.

“The advice we provide makes such a difference to people’s lives. Access to our advice services is vital during these hard times. We are working hard to ensure that we continue to offer services to meet the increase in demand.”

Mr A, a single parent of 3, was unable to work since the pandemic due to his deteriorating health. Mr A contacted Citizens Advice Powys for help.
“I was so lost I had no idea I could truly be helped. I cannot truly describe how very helpful, re-assuring and professional the service I have received. My caseworker from Citizens Advice Powys has been outstanding in every way, she has got me out of a deep deep hole. My gratitude is massive. I don’t know where I would be now without the CAB. Thank you.”


Anyone needing help from Citizens Advice Powys can call 0345 601 8421 Mon to Friday 9am to 3pm.

Leave details and we will call back!

Where to find us

Llandrindod Wells Office

Unit 30
Ddole Road Industrial Estate
Llandrindod Wells
Powys
LD1 6DF

01597 822 191

Newtown Office

Plas Dolerw
Milford Road
Newtown
Powys
SY16 2EH

01686 626 220

Get in touch

Authentication

Cyflogwr Ystyriol / Mindful Employer
Charity Quality Standard Logo
PQASSO Level 2 Logo
Investing in Volunteers
Quality in Befriending