Are you passionate about widening access to healthcare services? Could you support people to take advantage of the opportunities provided by expanding patient video consultations – especially those who are currently digitally at a disadvantage? If you are experienced in recruiting and supporting volunteers and have good project management and IT skills then this role could be for you.

This post is funded by Powys Teaching Health Board Charitable Funds Committee, and is based in Powys Association of Voluntary Organisations (PAVO) to enhance the experience of patients using the "Attend Anywhere" video consultations. The project will widen access to services by establishing Support Hubs in accessible locations, where technically skilled volunteers will be available virtually and face to face to support patients with their arranged video consultation appointment.

• Work closely with all PAVO services (particularly the Community Connectors) to initiate the project 
• Work with Powys Library Service and other community-based venues to identify suitable locations in North Powys
• Establish Support Hubs in appropriate venues in accessible community settings, ensuring adequate IT resources and support for a positive patient experience
• Recruit and support a minimum of 10 PAVO volunteers with a weekly timetable of support and be their main contact.
• Ensure volunteers receive relevant induction, training and regular support 
• Promote the initiative 
• Gather, present and analyse data for monitoring and evaluation purposes

The Volunteer Coordinator will: 

• Locate potential community venues in North Powys to hold patient video consultations - Using the knowledge of the local Community Connectors and by linking with Powys Library Service 
• Establish hubs in suitable locations – ensuring each location is suitably equipped and meets required standards 
• Recruit, train and support a minimum of 10 PAVO volunteers 
• Ensure volunteer cover is provided at the hubs to meet service requirements 
• Create a booking system so patients can pre-book either virtual support or face to face support at the hub 
• Maintain close liaison with PAVO/volunteers/Venues to ensure service operates effectively 
• Inform stakeholders of initiative – including Health & Social Care Professionals 
• Use a range of digital and print media to promote across Community settings and the wider public
• Establish a system to gather feedback from both patients and professionals 
• Maintain accurate and up to date records of service statistics, ensuring that all information is kept up to date in accordance with PAVO and Powys Teaching Health Board requirements and that objectives and results are achieved within the agreed budget. 
• Provide regular updates for Powys Teaching Health Board on project progress 
• Undertake a 6-month review of pilot, to inform future planning 
• Work with colleagues across PAVO to support a co-ordinated approach to volunteering service delivery

The job description covers the main duties and responsibilities of the post but other duties commensurate with this role will also be undertaken by the post holder.

PAVO aims to provide a service that is responsive to the needs of its membership and service users and it is therefore necessary that staff respond to changing requirements. Job descriptions and/or work plans will be updated from time to time to meet these changes.

Experience 

• Project leadership, development and management 
• Networking 
• Capacity building and community development 
• Multi-agency partnership working
• Reaching and supporting isolated and/or excluded groups 
• Recruiting, supporting and retaining volunteers 
• Designing and delivering training
• Health & Social Care service delivery
• Monitoring and evaluation 

Knowledge 

• Widening access to health and social care services 
• Understanding of the role of and the current issues affecting the voluntary and community sector and the opportunities offered through increasing digital inclusion – particularly with people currently experiencing barriers to accessing online services 
• Understanding of and commitment to Equality and Diversity
• Knowledge of digital applications 
• Understanding why people volunteer and how to support them in their chosen role 
• Understanding the importance of monitoring and effective evaluation

• Project management 
• Leadership 
• Sound communication – both verbal and written 
• Problem solving 
• Training 
• Personal skills & the ability to form trusting relationships with people from all backgrounds
• Working as part of a team 
• Supervision and management
• Ability to use own initiative and prioritising a demanding workload 
• Excellent ICT & social media skills
• Ability to work remotely when needed 
• Ability to travel round rural Powys 
• Welsh Language skills competency level 1 – ‘I can pronounce Welsh personal and place-names correctly, and I can give and respond to basic greetings on the telephone or in person.’