Tenancy Support Officer - WWH

Location: Powys

Hours: 37 per week

Salary: £26,963 - £29,863

This is an exciting opportunity for an individual with money and debt advice experience to join our Housing Team. Welfare reform changes have seen the biggest upheaval in the benefits system for decades. With many of our residents being directly affected we are committed to helping them navigate these changes and assisting them to sustain their tenancies.

As our Tenancy Support Officer, you will be at the forefront of this and will provide an invaluable service to residents, many of whom would have lost income and potentially their homes were it not for these interventions.


What will you be doing?

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. In this role you will report directly into the Housing Manager, it will be important for you to:

• Work closely with the Housing team, sharing knowledge and experience.
• Support residents to tackle financial and benefit issues they face, liaising with external organisations where appropriate.
• Work with residents to understand what matters to them and how we can help them achieve their aspirations.

We are looking for someone who has a proven experience of working with people affected by welfare reform changes including the benefit cap and universal credit.

Engagement with residents is key so the candidate needs to be approachable and understanding of the issues whilst being able to give advice clearly and accurately in resident’s homes.

Please note: The current location for this role is Powys, and you would be able to work from a variety of locations where you will be able to meet with team members and residents. For further information about the role please view the role profile by following the below link.


Are we right for you?

Our recruitment process is equally about you seeing if you fit with us. Therefore, if you have any questions around the post following reading our recruitment pack provided please feel free to contact Bridget Garrod, Housing Manager on 07917 352408.


To Apply:

Applying is easy, just complete our online application form following this link https://www.networxrecruitment.com/Jobs/Advert/1758196?cid=1067 and tell us why you suit the role. Remember to demonstrate how you meet each criteria and give good examples of how you have demonstrated these in the past.

Applications are being accepted via our online application process only, unless a disability makes this more difficult. If this is the case or you require any more information about the application process, please contact the Human Resources Department on 029 2041 5311.

Closing date for applications: Sunday, 20th October 2019 at 23:59
Assessment date: Friday, 8th November 2019

Where to find us

Llandrindod Wells Office

Unit 30
Ddole Road Industrial Estate
Llandrindod Wells

01597 822 191

Newtown Office

Plas Dolerw
Milford Road
SY16 2EH

01686 626 220

Get in touch


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