DWP Bilingual (Welsh/English) Work Coach – North and Mid Wales

The Department for Work and Pensions is currently recruiting for roles specific to Welsh speakers for Llandrindod Wells and Machynlleth Jobcentres.

DWP are looking to fill Bilingual (Welsh/English) Work Coach Executive Officer roles in Work and Health Directorate responsible for the delivery of Universal Credit. These are key roles in making a real difference to people’s lives.
The ability to communicate in Welsh, both spoken and written, is an essential requirement for these roles.

They support a wide range of claimants with varying requirements to find work, increase their income or prepare for work when they are able. Ultimately through tailored coaching supporting them to financial independence.
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service with compassion and empathy, who are empowered to use their judgements to do the right thing for our customers at this critical time. If you have a genuine dedication to a public service department that makes a real difference to the lives of others, you will find great satisfaction in working with us. These roles offer you an exciting opportunity to shape and be at the heart of the Government’s innovative Welfare Reform agenda, in particular, Universal Credit.

Job description

To deliver a holistic service Work Coaches ensure they make One DWP a reality by working collaboratively and building strong and proactive working relationships with colleagues in all parts of DWP and their local community.

Universal Credit is a single payment for people who are looking for work or on a low income. Universal Credit will help claimants and their families to become more independent and simplifies the benefits system by bringing together a range of working-age benefits into a single payment.

The Universal Credit digital service gives claimants one online account for everything, including applying for Universal Credit, accepting their claimant commitment, checking payments, reporting changes and keeping in touch with their Work Coach. The Work Coach is responsible for helping claimants into work, progress in work and stay in work and support our most vulnerable claimants.

The Work Coach role requires face to face, digital and phone interventions with claimants on a daily basis, in Welsh or English, and typically involves:

• Having an assigned caseload of Universal Credit, Jobseekers Allowance, Employment Support Allowance & Income Support claimants for whom they will be responsible, providing consistency and continuity of service.
• Looking for way to serve customers that continually puts their needs at the heart of what we do.
• Offering quality, dynamic, flexible, advice, and support to underpin claimants’ personalised commitment to job search actions, and support them to develop the skills and activities they need to look for and obtain work in a digital environment.
• Building positive relationships with claimants that encourage, motivate and build trust through recognition, praise and reinforcing of positive behaviours, simplifying complexities and adapting communications so others can understand, completion of tasks, encouraging the achievements of further more stretching goals.
• Proactively developing in-depth knowledge of the local labour market and provision, recognising the roles that our Partners and Employers have in helping our customers secure employment.
• The ability to confidently use Digital services, navigate and coach others to use digital job search methods i.e. job search websites, email, uploading documents, social media.
• Promoting the benefits of claimants planning their own Work Search or Work Preparation Activities.
• Uphold the principles of Social Justice at all times; by supporting claimants through difficult times, offering them sound advice and providing them with the relevant tools you will enable them to transform their lives for the better.
• Supporting Universal Credit customers to make the most of their work and earnings potential and become financially independent.
• Being accountable for the level, frequency and intensity of contact they have with each claimant by managing their own diary.
• Making timely decisions, based on the needs of the claimant, to refer them to appropriate support.
• Being accountable for the decisions made during interviews with claimants to help move them back into sustained employment or prepare for work.

The ability to communicate effectively in Welsh (both spoken and written) is essential for these vacancies.

Key Criteria

Candidates will be able to demonstrate the following:
• The ability to write and conduct conversations in Welsh.
• To communicate well with a diverse group of customers, training providers and employers with the ultimate aim of supporting people into work.(Lead Criteria);
• High quality applicants will excel at coaching through a range of face to face and digital mediums whilst being sensitive and having good judgement with a considered approach to a range of situations;


Follow the link for more information and to apply - Closing Date 31st January. 

Where to find us

Llandrindod Wells Office

Unit 30
Ddole Road Industrial Estate
Llandrindod Wells

01597 822 191

Newtown Office

Plas Dolerw
Milford Road
SY16 2EH

01686 626 220

Get in touch


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