Children and Young Peoples Support Worker - Calan DVS

CYP Domestic Abuse Support Worker

18 hours per week

Reporting to CYP Team Leader

Purpose of role

– To provide a comprehensive, high-quality, accessible, frontline service to victims of domestic violence/abuse across supporting people funded projects.

– Responsible for all aspects of Domestic Abuse Support work, within the designated area of responsibility, relating to families referred to Calan DVS service, using a holistic family approach.

– To work within the Supporting People Programme service requirements enabling individuals and families to achieve measurable outcomes through support.

– To work within a multi- agency framework to improve responses to domestic violence and abuse.


Domestic Abuse Support Work

– To use creative ways of ensuring that service users are supported in such a way that their potential for independence is maximised and that they are enabled to achieve outcomes which are appropriate to their needs and wishes.

– Identify and assess the risks of victims of domestic abuse ensuring a risk management plan is in place for all identified risks.

– Focus on and prioritise your case load and provide a pro-active, short to medium term housing related support service through individual safety and support planning.

– Manage your case load ensuring each client receives the appropriate service individual to their needs and in line with the support framework.

– Identify and regularly assess the needs of victims of domestic abuse and to work with them to develop, and adhere to, a task orientated personal support plan in line with Supporting People or other regulatory requirements and within the timescales required.

– To promote self advocacy and act as advocate where appropriate.

– To proactively support the empowerment of the client and assist them in recognising the features and dynamics of domestic abuse present in their situation, and help them regain control of their lives

– To support service users in identifying and addressing key issues relating to their children and promote positive parenting and the welfare of children/young people.

– Ensure that the needs of children are advocated for and that they receive relevant support interventions.

– To support service users to manage their finances, budget and make informed choices about their personal finances

– To signpost, liaise with and facilitate service users’ access to other services.

– To foster the active participation of service users in all areas of their service provision in line with Calan DVS service user participation strategy including facilitating meetings with Service Users as appropriate.

– To feedback service users’ views to support the development and improvement of Calan DVS services.

– Understand multi-agency partnership structures and work within a multi-agency setting.

– Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.

– Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work

– Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for victims of domestic abuse. i.e. challenge, unhelpful or damaging attitudes to understanding of Domestic Violence & Abuse.

– Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

– You will be required to work to the requirement of the service area that you are assigned to as set out in individual work plans.

– Be proactive with your line manager in carrying out periodic case reviews.

– Ensure that any safeguarding matters are dealt with in accordance with Calan DVS safeguarding policies and procedures.


Health and Safety

– To work at all times in a safe and efficient manner and be aware of the Lone Working Policy / Health and Safety Policy and Procedures.

– Participate in the Risk Assessment processes.

– Ensuring the safety of the parents, children and young persons through ongoing risk assessments and monitoring.



– Participate in relevant training and opportunities to increase and develop knowledge in consultation.

– Conduct administrative duties relating to the DA Support Services e.g. maintain support plan records and reviews, record statistics and provide reports as required.

– Promote public awareness of the work of DA Support Services, Women’s Aid and Domestic Abuse issues.

– Ensure that all work is conducted to the highest professional standards and

– Follow Calan DVS Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place.

– Attend and participate in team meetings.

– Prepare for and participate in supervision, appraisals and team reviews.

– To promote the ethos that families can be supported to stay together and overcome the dynamics resulting form domestic abuse.


Other Duties and Responsibilities

– Assist with the production of the business plan and annual report.

– Keep up to date with relevant legislation, local strategies, policies and procedures concerning children and young people.

– Assist with organising and take part in promotional, educational and funding activities as required.

– Ensure that all activities are within Calan DVS budgets.

– Work flexibly to provide the service which may include weekend and evening work.

– Participate in the 24 hour emergency On Call system.

– Work flexibly to cover for other posts as required/appropriate.

– Work within Calan DVS Codes of Practice.

– Maintain confidentiality in relation to service users, staff and projects.

– To undertake any other duty reasonably requested by their Manager/Management.


This job description is indicative of the range of current duties and responsibilities of the post, it is not comprehensive. It is inevitable that the duties will change as the role develops, and it is essential, therefore, that it should be regarded with a degree of flexibility, so that changing needs and circumstances can be met, all changes will be discussed fully.

You will be able to demonstrate the following key knowledge, skills, behaviours and experience:


– Minimum NVQ Level 3 or equivalent in a relevant field or willingness to work towards one, i.e. social care or health.

– Commitment to ongoing professional development.

– Minimum of 2 years working with vulnerable adults/families and/or children and young people.

– Proven experience of liaising with statutory and voluntary agencies.

– Proven ability to assess needs and an in depth understanding of the role of key worker.

– Experience of needs assessment, risk assessment and risk management.

– Experience of support planning.

– Knowledge and understanding of the issues associated with domestic abuse and its effects on families.

– Knowledge of legislation relating to Children Act 1989, Crime and Disorder Act 1998 and relevant education legislation.

– Ability to engage families in solution- focused problem solving.

– Proven experience of liaising with other appropriate organisations and agencies.

– Knowledge of human rights and children’s rights.

– Knowledge of relevant legislation concerning adults, children and young people.

– Knowledge of policy and legislation on child protection.

– Knowledge of the benefits system and how these can be accessed.

– Knowledge of housing legislation and its application.

– Competency in Information Technology including internet and software packages.

– Commitment to the principles, aims and objectives of Women’s Aid.

– Possession of a valid full driver’s licence and ability to use own car for work purposes.

– Good verbal and written communication skills, including report writing.

– Ability to work on own in an unsupervised setting or as part of a team.

– Enthusiastic, positive and energetic approach

– Awareness of equal opportunities and ability to work in a non-discriminatory way.



– NVQ Level 4 or equivalent in a relevant field, i.e. social care or health.

– Qualification or training in domestic abuse.

– Experience of working in a domestic abuse related discipline.

– Experience of advocating for vulnerable people.

– Ability to speak Welsh.

– Knowledge of POVA criteria and referral process.

– Be able and willing to drive a minibus or undertake training.


Job Type: Part-time


  • Support Environment: 2 years (Required)


  • Llandrindod Wells, Powys (Preferred)


  • NVQ Level 2 Health & Social Care (Preferred)

Where to find us

Llandrindod Wells Office

Unit 30
Ddole Road Industrial Estate
Llandrindod Wells

01597 822 191

Newtown Office

Plas Dolerw
Milford Road
SY16 2EH

01686 626 220

Get in touch


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